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Body and Mind Studio

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Terms of Business

In these Terms and Conditions “Body and Mind Studio® means Body and Mind Studio Limited (company number 06757605 registered in England and Wales) trading as “Body and Mind Studio®; “Goods” means the goods and/or services to be supplied by Body and Mind Studio® to the Client in accordance with goods and/or services offered on Body and Mind Studio®’s website, leaflets and/or other verbal/written communications; and “the Client” means the person who accepts Body and Mind Studio®’s quotation, website(s) and/or leaflet pricing for the supply of Goods or whose order for the Goods is accepted by Body and Mind Studio® and where the Client comprises two or more persons their liability shall be joint and several.

These Terms and Conditions apply to all contracts for the sale of Goods to, or the provision of work for the Client, to the exclusion of any terms and conditions specified by the Client.

All Treatments

1. First Session - Includes completion of Body and Mind Studio® medical questionnaire, analysis of the cause of the injury/problem area(s), any investigations by your general practitioner. An examination to determine the cause of the injury/problem area(s), followed by the treatment, and any constructive exercise plan. The first session sets the basis of any future treatments and any agreed action plan. The Client should allow 1.5 to 2 hours for this session. During the initial examination if it proves necessary to refer you to a specialist, the Body and Mind Studio® therapist will talk you through your injury/problem area(s).

2. The treatment programme you will receive is based upon sound treatment practise, and the information you have provided about yourself in the medical questionnaire.

3. The Client must inform Body and Mind Studio® of any changes in your medical condition as soon as you become aware of it.

4. When exercising the Client must follow the instructions given at all times, if unsure of the instructions please telephone or e-mail Body and Mind Studio® and ask them to be explained again.

5. No responsibility is taken for injury, illness or death to the Client unless the same is caused directly by the negligence of a Body and Mind Studio® therapist.

6. The answers in the Client’s medical questionnaire shall be truthful, comprehensive, and the Client will not withhold any material fact to the best of his/her ability and knowledge.

7. 24 hours notice is required for cancellation of appointments. We regret that if notice is not given, 50% of the treatment cost will be charged. An invoice will be issued for this amount. Body and Mind Studio® invoices are due for payment within 14 days of issue. Body and Mind Studio® reserves the right to charge interest at the rate of 3% per month on all overdue accounts from the 15th day from the invoice date until the date on which Body and Mind Studio® receives payment in full (including interest) inclusive.

8. Appointments can be re-scheduled with appropriate notice (as detailed in 7. above) at no extra charge.

9. The Client is requested to arrive approximately 5 minutes prior to their appointment time, but no earlier than 10 minutes prior to their appointment time as they may not be able to enter the building due to security in place. If the Client is 15 or more minutes late for an appointment, the appointment may have to be re-arranged and a 50% charge will be made.

10. Payments pre-paid online at www.bodyandmindstudio.co.uk - cancellations more than 24 hours prior to an appointment booked online will be subject to either a £10 handling fee or 30% of amount paid, whichever is greater.  Cancellations less than 24 hours prior to an appointment booked online cannot be refunded. It is recommended that The Client contacts us before booking an appointment to check availability. If the Client’s preferred date and time for treatment is not available, an alternative will be offered. A refund will not be available.

11. Treatment will not be carried out until any outstanding payments are received from previous treatments or cancellation charges.

12. Body and Mind Studio® has the right to refuse treatment without explanation if we deem treatment may be detrimental to the Client’s health or safety or the health or safety of Body and Mind Studio®’s therapist.

13. Body and Mind Studio® requests that the Client is clean/bathed/showered prior to attending for a massage.

14. The Client may refuse treatment and/or halt treatment at any time.

15. The Client may request and is entitled that another person be present during treatment.

16. Persons under the age of 18 years will require a parent or guardian to be present at all times.

17. Gift vouchers are available for all holistic therapies and goods/services supplied by Body and Mind Studio®.

Solgar UK Ltd Produts

1. Body and Mind Studio® are Solgar Approved Etailers (No. 4412460). All Solgar products supplied by Body and Mind Studio® are offered subject to availability and orders shall be deemed to be accepted only when Body and Mind Studio® either (a) makes arrangements with the buyer for the goods to be physically delivered to the Named Place of Destination or (b) despatches the goods to the Named Palce of Destination, whichever shall be the earlier.

2. The prices and other terms stated in our price lists apply to their relevant markets and are subject to alteration at any time without prior notice. Goods will be invoiced at the prices ruling at the date of order and VAT charged at the rate(s) ruling at that date.

3. Any special promotional terms which differ from the terms set out in our price lists and/or websites are subject to availability on acceptance of any order and no contract involving any such promotional terms shall exist until the order is accepted by the issue of an invoice as provided above.

4. Body and Mind Studio will not be bound by any variation of these terms and conditions unless its agreement to such a variation is recorded in writing and signed by a Director of Body and Mind Studio.

5. Goods are delivered on a CIP Named Place of Destination (Incoterms 2010) basis and risk passes to the Client in accordance with those Incoterms. Body and Mind Studio® reserves the right to make an appropriate additional charge if overnight or other special delivery service is requested. "Named Place of Destination" means the place to which Goods will be ultimately delivered, being either the Client's premises or some other place agreed in writing by Body and Mind Studio®.

6. All orders are delivered carriage paid (unless they are purchased from Body and Mind Studio®'s premises). Goods should always be checked at time of delivery. Both the carrier concerned and and Body and Mind Studio® must be advised, in writing, otherwise than on a consignment note or delivery receipt, WITHIN THREE DAYS OF DELIVERY, of any shortage, damage, or mis-delivery. If an entire consignment is not received within 21 days of invoice date, written notice must be sent to Body and Mind Studio® at once. CLAIMS RECEIVED OUTSIDE THESE LIMITS CANNOT BE CONSIDERED.

7. 'Solgar' is a registered trademark of Solgar UK Limited.

8. Title in the Goods shall pass to the Client upon the Goods leaving either Solgar or Body and Mind Studio®'s premises. 
 
D'Adamo Personalized Nutrition, Alvita Organic Teas, Only Natural Inc., Mountain Fresh Herbs and Plum Flower Premium Herbs.

1. Body and Mind Studio® source natural organic supplements, herbs and specialised nutritional supplements from all over the world to compliment our range of products and services. These include, but are not limited to D'Adamo Personalized Nutrition, Alvita, Only Natural, Mountain Fresh and Plum Flower Premium Herbs.  All of these products supplied by Body and Mind Studio® are offered subject to availability and orders shall be deemed to be accepted only when Body and Mind Studio® either (a) makes arrangements with the buyer for the goods to be physically delivered to the Named Place of Destination or (b) despatches the goods to the Named Palce of Destination, whichever shall be the earlier.

2. The prices and other terms stated in our price lists apply to their relevant markets and are subject to alteration at any time without prior notice. Goods will be invoiced at the prices ruling at the date of order and VAT charged at the rate(s) ruling at that date.

3. Any special promotional terms which differ from the terms set out in our price lists and/or websites are subject to availability on acceptance of any order and no contract involving any such promotional terms shall exist until the order is accepted by the issue of an invoice as provided above.

4. Body and Mind Studio® will not be bound by any variation of these terms and conditions unless its agreement to such a variation is recorded in writing and signed by a Director of Body and Mind Studio®.

5. Goods are delivered on a CIP Named Place of Destination (Incoterms 2010) basis and risk passes to the Client in accordance with those Incoterms. Body and Mind Studio® reserves the right to make an appropriate additional charge if overnight or other special delivery service is requested. "Named Place of Destination" means the place to which Goods will be ultimately delivered, being either the Client's premises or some other place agreed in writing by Body and Mind Studio®.

6. All orders are delivered carriage paid (unless they are purchased from Body and Mind Studio®'s premises). Goods should always be checked at time of delivery. Both the carrier concerned and and Body and Mind Studio® must be advised, in writing, otherwise than on a consignment note or delivery receipt, WITHIN THREE DAYS OF DELIVERY, of any shortage, damage, or mis-delivery. If an entire consignment is not received within 21 days of invoice date, written notice must be sent to Body and Mind Studio® at once. CLAIMS RECEIVED OUTSIDE THESE LIMITS CANNOT BE CONSIDERED.

7. Title in the Goods shall pass to the Client upon the Goods leaving Body and Mind Studio®'s premises. 
 
Nature’s Sunshine Health and Nutrition Products

1. Rebecca Hopfensperger of Body and Mind Studio® is an Nature’s Sunshine Products Independent Distributor (NSP), and although she recommends the products to Body and Mind Studio® clients, the business is a separate legal entity.

2. Rebecca Hopfensperger’s Nature's Sunshine identification number is 261201.

3. All Nature’s Sunshine business is conducted by Rebecca Hopfensperger in accordance with the Terms and Conditions of an International Nature’s Sunshine Products Distributor.

4. Any queries should be addressed via Nature’s Sunshine Products Inc, Unit 5, Hortonwood 32, Telford, Shropshire TF1 7YL, UK.
 
Herbalife Health and Nutrition Products

1. Paul Hopfensperger of Body and Mind Studio® is a Herbalife Independent Distributor, and although he recommends the products to Body and Mind Studio® clients, the business is a separate legal entity.

2. Paul Hopfensperger's Herbalife identification number is 07027349 and he uses the title “Personal Wellness Coach”.

3. All Herbalife business is conducted by Paul Hopfensperger in accordance with the Terms and Conditions of an International Herbalife Independent Distributor.

4. Any queries should be addressed via Herbalife UK Limited, The Atrium, 1 Harefield Road, Uxbridge, Middlesex, UB8 1HB, UK. 

Neuro Linguistic Programming (NLP)/Motivational Speaking

1. Given that it is not uncommon for NLP work to raise emotional issues, Body and Mind Studio® take the responsible step of asking the Client to sign a form to help ensure that NLP is suitable for the Client. This approach complies with best practice in the NLP industry.

2. 24 hours notice is required for cancellation of appointments. We regret that if notice is not given, 50% of the treatment cost will be charged. An invoice will be issued for this amount. Body and Mind Studio® invoices are due for payment within 14 days of issue. Body and Mind Studio® reserves the right to charge interest at the rate of 3% per month on all overdue accounts from the 15th day from the invoice date until the date on which Body and Mind Studio® receives payment in full (including interest) inclusive.

3. The Client is requested to arrive at least 5 minutes prior to their appointment time, but no earlier than 10 minutes prior to their appointment time as they may not be able to enter the building due to security in place. If the Client is 15 or more minutes late for an appointment, the appointment may have to be re-arranged and a 50% charge will be made.

4. Payments pre-paid online at www.bodyandmindstudio.co.uk - cancellations more than 24 hours prior to an appointment booked online will be subject to 30% of amount paid handling fee.  All online payments are subject to a supplement  to cover PayPal charges. This will be shown at checkout stage as “Postage and Packing”. If the Clients chosen date for treatment is not available, an alternative will be offered. We are unfortunately unable to give refunds due to the PayPal costs involved.

5. Treatment will not be carried out until any outstanding payments are received from previous treatments or cancellation charges.

6. Body and Mind Studio® has the right to refuse treatment without explanation if we deem treatment may be detrimental to the Client’s health or safety or the health or safety of Body and Mind Studio®’s therapist.

7. The Client may refuse treatment and/or halt treatment at any time.

8. The Client may request and is entitled that another person be present during treatment.

9. Persons under the age of 18 years will require a parent or guardian to be present at all times.

10. Gift vouchers are available for NLP treatments at Body and Mind Studio®.

OPUS23™ Nutrigenomic Consultancy
 
1. Paul Hopfensperger of Body and Mind Studio® is an OPUS23 Certified Nutrigenomic Consultant (licence number A-106) having trained at The Center of Excellence in Generative Medicine, University of Bridgeport, Conecticut, USA. OPUS23interprets raw genomic data from 23andMe23andMe is a service company based in the USA that performs genomic analysis on a saliva sample and reports their findings back in a raw data format.
 
2. Body and Mind Studio® is in no way associated with, are agents of or resellers for 23andMe, but if required, we will perform the web based form filling for The Client as part of our OPUS23™ Nutrigenomic Consultancy. Should The Client choose this option (The Client is entitled to do it for themselves) The Client will be agreeing to the 23andMe Terms of Service which can be found by clicking here. Body and Mind Studio® are in no way responsible for items/information which may be returned from the 23andMe data received by The Client. Any questions on this should be addressed by The Client directly to 23andMe.
 
3. Before purchasing an OPUS23™ nutrigenomic consultation, The Client should understand that the information contained within it, and the reports curated from it, contains information based on the best available genomic bioinformatic knowledge available at the time, and does not substitute or constitute a medical genetics consultation. Should information result which the Consultant feels is medically actionable, The Client agrees to be referred to a medical practitioner for a medical follow up. If a condition persists, The Client should contact their doctor as soon as possible.
 
4. Body and Mind Studio® works with Naturopathic Physicians in the USA and Canada who are also fully qualified OPUS23™ Certified Nutrigenomic Consultants to help analyse The Client's 23andMe data and curate The Client's OPUS23™ report(s). By purchasing an OPUS23™ Nutrigenomic Consultancy The Client agrees to Body and Mind Studio® sharing The Client's personal and medical data with these Naturopathic Physicians, and allowing them to analyse and make recommendations based on their findings. Full contact details of these Naturopathic Physicians are available to The Client (if required) once The Client purchases an OPUS23™ Nutrigenomic Consultancy pacakage from Body and Mind Studio®.
 
5. Limitations and Warnings - An OPUS23™ Nutrigenomic Consultation is performed by OPUS23™ Certified Nutrigenomic Consultants using OPUS23™ Pro software written by Dr Peter J. D'Adamo ND MIfHI and his staff of Datapunk Bioinformatics, LLC, USA.
 
The etiology of many diseases is multifactorial, that is, disease can occur as a result of various factors, including both inherited and acquired genetic variants, lifestyle choices and age. The interpretations given by OPUS23™ Pro evaluates inherited genetic variants in The Client's data uploaded to the OPUS23™ Pro server, and interpretations are only as accurate as the data received from The Client's genomic test performed by 23andMe. It is possible that variants in genes and genetic regions not tested in the DNA sequencing test may contribute to an individual's risk for disease. Therefore, a negative result in a gene where no pathogenic variants are detected does not eliminate The Client's individual's disease risk. Further, a positive test result does not guarantee an occurrence of disease since the variants in most genes are not 100% penetrant. Rather, pathogenic variants may predispose a person to a higher or lower risk of disease. The results of The Client's test must be interpreted in the context of The Client's individual's clinical background. Genetic counselling is recommended for The Client and for other at-risk family members.
 
OPUS23™ Pro strives to provide the most accurate possible data interpretation. As part of this mission, the OPUS23™ Pro software is constantly monitored and the data analysis algorithms refined. When an improvement is identified, the new algorithm becomes available immediately on creation. In that event, an amended report will be available for The Client by re-indexing The Client's dataset, and re-running the report. Such re-analysis of The Client's data may lead to reclassification of The Client's results. OPUS23™ Pro, Datapunk Bioinformatics, LLC, USA and Body and Mind Studio®, take no responsibility for any harm arising to The Client from incorrect data being uploaded to their server or incorrect data interpretation, errors, or ommissions by the OPUS23™ Pro software or by the curating staff.
 
6.  OPUS23™ is a registered trademark of Datapunk Bioinformatics, LLC, USA. 
 
GenoType Diet® with SWAMI GenoType® III Consultancy and Laboratory Blood Tests
 
1. Paul Hopfensperger of Body and Mind Studio® has trained in human individuality through Dr Peter D'Adamo's Institute for Human Individuality (IfHI) based at The Center of Excellence in Generative Medicine, University of Bridgeport, Conecticut, USA. He is an IfHI Fellow (Certified 2012) Fellow Cum Laude 2012, and an IfHI Master (Certified 2013, UK), licence number M-841 and is fully trained in the use of the  SWAMI GenoType® III software and the taking of and processing of blood samples.
 
2. Laboratory Blood Tests - All laboratory blood grouping tests whether purchased as part of a SWAMI GenoType® III consultation or purchased individually, are carried out with forward grouping, and are strictly for use with dietary guidance advice only. A donor compatibility match should be performed before blood transfusionOur laboratory blood tests are performed by fully qualified laboratory staff under laboratory conditions. The Client should ensure that the computing device receiving the blood test results allows access to the e-mail address paul@bodyandmindstudio.co.uk which is the address from which blood test results are sent from.
 
3. SWAMI GenoType® III software has been written by Dr Peter J. D'Adamo ND MIfHI and his staff of Epigenetic Archetypes, LLC, USA. SWAMI GenoType® III software strives to provide the most accurate possible data interpretation. As part of this mission, the SWAMI GenoType® III software is constantly monitored and the data analysis algorithms refined. When an improvement is identified, the new algorithm becomes available immediately on creation. In that event, an amended report will be available for The Client by re-indexing The Client's dataset, and re-running the report. Such re-analysis of The Client's data may lead to reclassification of The Client's results. SWAMI GenoType® III, Epigenetic Archetypes, LLC, USA and Body and Mind Studio®, take no responsibility for any harm arising to The Client from incorrect data being uploaded to their server or incorrect data interpretation, errors, or ommissions by the SWAMI GenoType® III software or by the curating staff.
 
4. SWAMI GenoType® is a registered trademark of North American Pharmacal, Inc, USA.
 
Gift Vouchers/Gift Certificates

1. Gift Vouchers purchased from Body and Mind Studio® either in person or via the online store accessed via the company website at www.bodyandmindstudio.co.uk are valid for 120 days from the date of purchase. Any request for use of purchased vouchers after this time, will be considered on an individual basis by Body and Mind Studio®, and in the event that Body and Mind Studio® allow the use of a voucher after this time, a charge of £5 or 10% of the voucher value, whichever is the greater will be charged. This will need to be paid via the Body and Mind Studio® website @ www.bodyandmindstudio.co.uk prior to attending for treatment. All decisions by Body and Mind Studio® will be final.

2. Gift vouchers may not be redeemed for money or refunded to the purchaser. They may only be used for treatments, products or services available at the time of use at Body and Mind Studio®.

3. Gift vouchers may only be redeemed for treatments at the prices applicable on the day of treatment which can be found at www.bodyandmindstudio.co.uk.

Special Offers

1. From time to time, Body and Mind Studio® run special offers and/or promotions. Only one special offer or promotion may be used at any one time.

2. Special offer treatments, products and services, may not be transferred to any other person(s) other than the person(s) it was purchased by/for at the time of purchase.

3. Special offers, when purchased are valid for use for 3 calendar months or 90 days from the date of purchase, whichever is the longer period of time.

4. No refunds are available for special offers purchased.

5. On our Clinical Massage Fusion Sports MassageEar CandlingMaternity Massage and ANDUMEDIC 3 Massage treatments, we offer a “5-4-4 Deal”. This gives our clients 5 full treatments for the price of 4 treatments. This is in recognition that for chronic pain conditions, it may take between 2 to 6 treatments to alleviate the specific condition a client is suffering from. Payment for the “5-4-4 Deal” must be paid in full immediately after the first treatment on the day of purchase. It cannot be paid in stages. All treatments purchased as part of each package, must be used within 6 calendar months of the date of purchase. There are no exceptions to this. Treatments are purchased on an individual person basis only, and cannot be transferred to a third party or parties for any reason. The deal is designed to be a specific package for each individual client’s specific needs only.

Copyright

1. The copyright and all other rights in the material on the Body and Mind Studio® website (www.bodyandmindstudio.uk) are owned by Body and Mind Studio® or are included with the permission of the owner of the rights wherever possible. As a visitor to the website, you may download a single copy of the material for your own private viewing purposes only. No copying or distribution for any commercial or business use is permitted without written consent of Body and Mind Studio®.

2. All trade marks used on the Body and Mind Studio® website (www.bodyandmindstudio.co.uk) are the property of their respective owners. Body and Mind Studio® and Clinical Massage Fusion® are registered trademark of Body and Mind Studio Limited.

3. The Body and Mind Studio® website features links to other web sites. While Body and Mind Studio® hopes the Client will be interested in those websites, we do not accept any responsibility for their content.

4. Body and Mind Studio® take every care to ensure that the information on their website, leaflets and other documentation is accurate and complete. However, some of it is supplied to Body and Mind Studio® by third parties and we are unable to check its accuracy or completeness. You are advised to verify the accuracy of any information before relying on it.

5. The Body and Mind Studio® websites and leaflets are provided "AS IS" without any warranties of any kind and we do not accept any liability arising from any inaccuracy or omission in the information or interruption in availability.

General

1. All Body and Mind Studio® therapists are qualified in their particular fields and fully insured. Body and Mind Studio® is therefore not legally liable for problems that occur during or after treatment is provided. Copies of all relevant qualifications are available for viewing at Body and Mind Studio®’s premises if required. Should the Client require copies sent by e-mail, post or other, a fee of £25 will be charged to the Client.

2. To fulfil a booking request, especially on-site treatments at the Client’s chosen premises, and/or gift vouchers, Body and Mind Studio® requires accurate contact telephone number/s, address, postcode and email address for the Client. Body and Mind Studio® cannot be held responsible for any delays caused by inaccurate or incomplete information given to Body and Mind Studio®.

3. As a Body and Mind Studio® Client, if you have provided us with your e-mail address, we will from time to time send you e-mails and text messages with our latest offers, treatments and services. Should you not require us to send you this information please either send an e-mail to mail@bodyandmindstudio.co.uk from the e-mail address you wish to be unsubscribed and we will remove you from our mailing list(s).

4. Disclaimer: Nothing written or portrayed in Body and Mind Studio® websites, leaflets, or documents should be taken as prescription, diagnosis or a substitute for consultation with your GP or health professional. Our products and services are not intended to diagnose, cure or prevent any disease or ailment. If a condition persists, please contact your doctor.

5. Body and Mind Studio® will not be liable for any failures in the performance of any of their obligations under these terms and conditions caused by factors outside their control.

6. Body and Mind Studio® reserve the right to restrict, suspend or terminate access to its’ website and/or services for any reason at any time. We accept no responsibility for any interruption to Body and Mind Studio®’s website and/or services for reasons beyond our control.

7. This current version of our Terms and Conditions of Business supersedes all prior Terms and Conditions of Business, arrangements, warranties and understandings between the Client and Body and Mind Studio®.

8. These Terms and Conditions of Business do not affect your common law and statutory rights.

9. These Terms and Conditions of Business shall be governed by and construed in accordance with English law, and any dispute shall be subject to the exclusive jurisdiction of the English courts.
 

Delivery and Returns (All items except Herbalife Products)

1. Postage and packing is charged at £3.99 (Inc. VAT) for all orders dispatched to addresses in the United Kingdom (Royal Mail 2nd Class). Other options are available by clicking here.

2. Postage and packing is charged at £6.99 (Inc. VAT) for all orders dispatched to addresses in The European Union.

3. Postage to other countries will be calculated on an individual basis.

4. International Shipments - Due to international shipping regulations, any package sent by Body and Mind Studio® to anywhere outside the United Kingdom may not pass through customs in the country to which it is being shipped. Knowing this risk, if you place an order with us you acknowledge that you will agree to pay for your order, regardless of whether or not you receive the package. If you do not receive the order, you have the right to request proof of non-delivery, including any paperwork that may accompany the return of the order. If you would like the order to be re-shipped, you may do so at your own risk and expense.

5. Packages are generally dispatched within 48 working hours after receipt of payment and are shipped via The Royal Mail. During and/or just after UK Bank Holidays, this may take a little longer and we ask you to bear with us during these times. At our discretion we can ship with tracking and/or with signature or via a courier of Body and Mind Studio®'s choice at no additional cost the Client unless mutually agreed in writing between Body and Mind Studio® and the Client.

6. Should The Client ask Body and Mind Studio® to leave a delivery at a location other than delivery to The Client directly in person(s), Body and Mind Studio® cannot be held responsible should the delivery become lost, examples being (but are not limited to) "Leave behind bin at side of house" or "if no one in, leave with a neighbour" etc., etc.

Refund/Cancellation/Returns Policy

1. You can cancel your order for goods ordered via our websites after you have placed the order, until up to fourteen days from the day after you receive it.

2. Goods should always be checked at time of delivery. Both the carrier concerned and and Body and Mind Studio® must be advised, in writing, otherwise than on a consignment note or delivery receipt, within three days of delivery, of any shortage, damage, incorrect products shipped or mis-delivery. If an entire consignment is not received within 21 days of invoice date, written notice must be sent to Body and Mind Studio® at once. Claims received outside of these limits cannot be considered.

3. Certain items cannot be returned if you have changed your mind (please contact us for full list) for example:

  • CDs, DVDs if you’ve broken the seal on the wrapping
  • Software licences for SWAMI XP2,GenoType Diet with SWAMI GenoType III or OPUS23 due to being time-locked for the original purchaser/end user
  • Nutritional supplements, face, body, haircare, skin care products which have been opened and/or the seals have been broken
  • Perishable items, such as foods e.g. Spelt Flour, Teas, Unibar etc.

4. If you return the product because you are claiming that it is defective we will examine the returned product and will notify you of our findings and confirm whether you are entitled to a refund on the grounds that the product was defective. Defective products returned by you will be refunded in full, including the original delivery charges charged to you.

5. You are responsible for the cost of sending returned goods back to Body and Mind Studio®. Please keep a receipt or proof of posting. You will be refunded for the goods, but not for the cost of postage. Please include your Body and Mind Studio® receipt, Invoice or order number.

6. Before sending items back to us, please inform us by either e-mail or letter to receive a returns number. The address for returned goods is:

Body and Mind Studio Limited
The Wellness Centre 
16 Risbygate Street 
Bury St Edmunds 
Suffolk IP33 3AA 
United Kingdom